Utility bill recalculation: government finds UAH 36.4 million in unaccounted January payments — what it means for Kyiv residents
Prime Minister Yuliia Svyrydenko announced a recalculation: due to service interruptions in January, consumers were not charged 36.4 million hryvnias. We explain who will receive compensation and what to do next.
By Tetiana Suchkova-Ladik
March 20, 2026 · 2 min read
Briefly about the main point
The government carried out a recalculation of utility bills for January — UAH 36.4 million were not billed to consumers due to partial or complete non-provision of services. This is a direct result of disruptions in the supply of heat, water and electricity during winter attacks on the power system and severe frosts.
What and how much was not billed
- UAH 16.6 million — for heat supply;
- UAH 9.9 million — for hot water;
- UAH 3.9 million — for water supply;
- UAH 5.7 million — for sewage (wastewater disposal);
- UAH 257.6 thousand — for waste management.
"In Kyiv in January, due to interruptions in service delivery, residents were not billed UAH 9.1 million for water supply and sewage, and charges for centralized heat supply were not applied at all. We are talking about bills amounting to billions of hryvnias that were not issued for payment"
— Yuliia Svyrydenko, Prime Minister of Ukraine
Why this happened
The reasons for the recalculation are clear and interrelated: massive Russian strikes on the power system, the resumption of power outages in autumn 2025, and extreme frosts (down to −25°C). In the capital, damage to combined heat and power plants played a critical role: Darnytska CHPP-4 suffered critical damage as a result of the strike on February 3 (more than 1,100 buildings in the Darnytskyi and Dniprovskyi districts were affected), and after the attack on January 24 CHPP-6 ceased operations. As a result, a number of consumers effectively did not receive the services they had been billed for.
What consumers should do
The steps are simple and practical: check January bills, keep reports/photos documenting the absence of services, contact the supplier to request a recalculation and, if necessary, contact the State Consumer Service (Derzhprodspozhyvsluzhba). Detailed instructions on recalculating heating charges and related procedures were provided by experts in a piece on LIGA.net.
Context and consequences
This is not just an accounting operation. Recalculations are a sign that the state is responding to systemic failures and protecting consumer rights. At the same time, it is a reminder of the vulnerability of infrastructure: repairs to CHPPs and restoring stable heat supply will require time and resources. For many Kyiv residents this is a matter not only of money, but of comfort in their apartments during the frosts.
Conclusion
The recalculation of UAH 36.4 million is a necessary step to restore fairness. But the main thing now is to turn these declarative decisions into prompt payments and repair work. In short: the state has responded, now it is important that recalculations and service restorations reach every consumer.
