Behind the official announcement — work that affects everyone

The Ministry of Digital Transformation has announced the start of a nationwide audit of public services and state-provided services. During the first month all providers — from central ministries and CNAPs to local authorities and municipal utilities — will enter data into a single system about documents, fees, timelines, request statistics and reasons for refusals. This is not a routine administrative reform — it is a fundamental step toward a more transparent and faster state.

What the audit will check and the role of AI

After data collection comes analysis. According to the plan, artificial intelligence will check services for duplication and outdated procedures. Based on the analytics, a roadmap will be developed: which services to simplify, move online, or eliminate. This sequence is standard practice in countries modernizing public services, but for Ukraine there is an additional important goal: to reduce the time and money costs for citizens and businesses and to increase management efficiency in wartime.

"The goal of the audit is to create a single digital catalog and a clear plan of changes so that services become faster, cheaper and more transparent for people and businesses."

— Ministry of Digital Transformation of Ukraine

Practical consequences for people and businesses

In short: less paperwork, shorter queues, fewer duplicate procedures. A single database should reduce the number of inconsistent requirements between agencies and local offices. For businesses this means faster registration, obtaining permits and launching projects; for citizens — simpler processes for getting certificates and fewer trips between institutions.

Context. There is currently no single resource with data on all state and local services, which leads to many duplicated procedures. The announced audit is intended to close this gap and create a digital catalog with key indicators.

Additional steps and important signals

The initiative coincides with several other decisions: Diia is switching to state-owned banks for payment of state services, and on 10 January 2025 the portal resumed automatic registration of sole proprietors (FOP). Together these changes show a trend — state services are being moved into a more integrated and controlled digital ecosystem.

Risks and open questions

The audit will deliver results only if the data quality, the technical readiness of agencies, and the political will to implement the roadmap are sufficient. It is also important to watch the risks of automation: AI will help identify systemic problems, but decisions to close or change services require human oversight and accountability.

What’s next?

Experts in digital governance note that the initiative has the potential to save time and budgetary resources and to improve service quality. But now the ball is in the authorities’ court — declarations need to be turned into concrete changes in procedures and services. Whether there will be enough institutional discipline to turn the digital catalog into tangible results is a strategic question for the state and a day-to-day one for every citizen.