In the Polish courier services market, InPost manages over 30,000 parcel lockers — and this is the standard of convenience that local shoppers have become accustomed to. Nova Post consciously chooses a different path: not automated machines, but live pickup points in places where people already go.

In 2026, the company plans to open approximately 300 new parcel pickup and delivery points (PUDO) and mini-branches in Poland — and thus expand from 122 locations to nearly 422. According to Nova Post Poland CEO Jakub Karon in an interview with Wiadomości Handlowe, among the locations will be cafes, service points, hospitality and health sector establishments.

80% of customers are Ukrainians, but the goal is the Polish market

Karon is frank about the current situation: 80% of Nova Post's customers in Poland are Ukrainians, 90% of shipments go either from Ukraine to Poland or in the reverse direction. However, the company positions itself not as a niche operator for the diaspora, but as a contender for a place in the top ten of the Polish KEP market (courier, express and postal services).

"We know that our share of the Polish market is still small and that it is a tight market. At the same time, its architecture is changing somewhat — whoever owns the volume decides what and where is transported."

Jakub Karon, CEO Nova Post Poland, Wiadomości Handlowe

Notably, Karon is the first Polish manager in Nova Post Europe's structure: previously, all European division leaders were Ukrainian. The company explains this by the need to combine the parent structure's experience with knowledge of the local market.

Why PUDO and not parcel lockers

The difference between the two formats is practical. PUDO requires the customer to create a shipment in advance through an app or website; mini-branches accept parcels on the spot, without prior registration. Nova Post plans to gradually expand PUDO functionality to the level of mini-branches.

Nova Post does not plan to build parcel lockers in Poland — this is a direct refusal to compete with InPost on its own field. Instead, the bet is on cross-border traffic between Poland and Ukraine, where the company sees an unoccupied niche, and on demand from Ukrainian businesses that have come to Poland along with people.

Allegro as a catalyst

In June 2026, Polish marketplace Allegro is launching a logistics tool for delivery to Ukraine — and Nova Post has been chosen as a strategic partner. The first phase is closed testing with several hundred of the largest Polish sellers, followed by scaling to all verified sellers. For Nova Post, this means not just volume, but legitimization in the Polish market through a partnership with a local e-commerce leader.

• 122 locations currently: 30 own branches, 16 franchise locations, 31 mini-branches, 45 PUDO points
• ~300 new locations planned for 2026
• +30% growth in international shipments built into the plan for 2026 across the entire Nova Post Europe network

If Allegro truly launches in Ukraine in June 2026 and Nova Post provides logistics, the company will receive cross-border volume sufficient to justify maintaining 400+ locations in Poland without dominating the local market. If the launch is delayed — a model of partner branches without its own terminal infrastructure could prove too expensive to maintain with low domestic Polish traffic.